Posts Tagged ‘coaching’
During the Coaching Agile Teams training by Michael Hammond, and Michael Spayd, we explored ways of using the Tribes, Constellations, and Explorers activity at different situations. Today I tried the tribes and constellations activity with a team with the below questions to get started with, to get a sense of the team’s dynamics before I started coaching the team.
- I feel good when someone tells me what to do
- I feel comfortable when someone teaches me
- I am afraid of failures, it hurts
- I am afraid of failures, it hurts, but it brings the best out of me
- I am committed to my team, not to my tasks
- I do not like feedback from others
- I sometimes encourage feedback from others
- I voluntarity believe in asking feedback from others for my improvement
- I do not like cofessing my mistakes to my team because it makes me feel insecure
- I like confessing mistakes to my team because I am trying to elicit help
- I like to create best customer experience and I do not know how to do it
- I like to create best customer experience and I know exactly what needs to be done
- I have feedback for some team members but I am afraid to tell them because they once did not receive the feedback well
- I gave feedback for some team members but I do not know if they are working on it
- Sometimes I do not know if we are transparent at all
- Sometimes I do now know if we are transparent enough
This article is originally written by Bill Bourne at http://sourceform.ca/notebooks/coaches-corner/coaching-notebook.html. The article is replicated her with his permission.
Agile Coaching Notebook
Sep 27th, 2013
This notebook contains a list of tools and techniques I’ve picked up from various sources and found to be useful. For each tool or technique, I’ve written a very short summary to remind me of the technique, and provided links to for information. There are also links to books, videos, conference materials and other resources I have come across in my travels.
Think of this notebook as a “card catalog” of useful tools and techniques.
- Coaching Agile Teams – the “must have” book on Agile coaching, by Lyssa Adams. See also the Agile Coaching Institute web site.
- Agile Coaching Institute Resources and http://www.agilecoachinginstitute.com/books-and-articles/resources-for-agile-coaches/ – Probably the best place to start when looking for Agile coaching tools, and practices (and advice!)
- The International Coach Federation’s definition of coaching
- The 11 core coaching competencies
- Agile Coaching Competency Framework
- Tasty Cupcakes – A great repository of Agile games
- Agile Alliance Resources – Lots of materials on Agile training, coaching, experiences, practices, etc.
- Agile Manifesto & Agile Principles Posters – clear, nice looking printable PDF posters
- Scrum Values
- Notes from a Tool user – Mark Levison’s blog (his company is Agile Pain Relief) is filled with useful material.
- LeanIntuit Blog – A great blog on Lean as applied to Agile.
Conferences & Events
Tools & Techniques
- Its often good at the beginning of a meeting to do a short “check-in” exercise to get people focused and into the meeting. It allows them to switch context from whatever they were doing before.
- One exercise is the the “6 word check-in”:
- Pick a subject and ask people to make a statement of 6 words or less om the subject
Remember the Scrum Values
- Focus: Because we focus on only a few things at a time, we work well together and produce excellent work. We deliver valuable items sooner.
- Courage: Because we are not alone, we feel supported and have more resources at our disposal. This gives us the courage to undertake greater challenges.
- Openness: As we work together, we practice expressing how we’re doing and what’s in our way. We learn that it is good to express concerns so that they can be addressed.
- Commitment: Because we have great control over our own destiny, we become more committed to success.
- Respect: As we work together, sharing successes and failures, we come to respect each other and to help each other become worthy of respect.
Improv with Agile teams
Click, and Rewind
- Click: “simple and stupid, therefore effective” – if you don’t understand something say “click” to step out of your role, ask for an explanation, then say “unclick” (ie. interrupt and “return from interrupt”). When coaching in pairs, coaches can “click” to ask what the other coach is doing.
- Rewind: ask to have the last few sentences, or questions “struck from the record”. To change or remove something you wish you had not said, or to change your mind.
Yes and …
- Defined by psychotherapists in 1950s
- Used a lot in improv
- Instead of saying “yes but…” say “yes and…”
- This creates a different dynamic in the conversation.
- Brings a more positive attitude
- Brings ideas to the conversation
- Makes improvements, solves problems, vs creating new problems
- “Yes, and…” makes me stop and think and be more positive… it helps me keep the conversation moving forward
- 4D – four phrases
- Discovery – “what is the world like right now? What is good?”
- Dream – “what should the world be like? What do you want it to be?”
- Design – “what could the world be? What are the options to make it better? What could be done given the reality?”
- Define – “what the world will be like? Decide what is really the option you will take to make a step forward?”
- The Magic or Miracle Question – “How will you know when the problem has gone away?”
- You go to sleep tonight and a miracle happens during the night and the problem goes away.
- The Scaling Question – “For you to be happy, what is good enough?”
- If 10 is perfect, where do you need to be to be happy/OK?
- And where are you now?
- So if you are already at X, why are you already at X? What are the good things that make your score be greater than 0?
- The Mirroring Question – “How does someone else (a stakeholder or friend) know that you solved the problem?”
- “What do you want to achieve?”
- Don’t ask about problems, don’t focus on the problems, keep focused on the solutions.
- Exercise called “remembering the future” … but you need to give the coachee the time to get to the perfect future. Let then take the time, rather than trying to force it.
- Book Commitmentt. Based on Lean
- Decide at the last responsible moment. (you close options when you make decisions too early)
- Options vs Commitments… when you make a Commitment you change an option to a commitment.
- Why you buy a concert ticket, you create an option to go to the concert, but you still have the option to not attend.
- Options have value. But not taking an option (eg. going to the concert) has an implication in terms of loss of value.
- Options expire. At some point they lose all value, or are no longer valid
- (So its the same as stock options)
- When you actually go to the concert, you make the commitment.
- Questions to ask:
- What are you options? (List options)
- What is the least valuable option? What is the most difficult option? Pick the fanciest (messiest, complex, difficult, but potentially high value) option.
- Who are the stakeholders? (List stakeholders)
- Who are the stakeholders you trust?
- Invite your seeker to make the assumption that they can trust all stakeholders. Invite them to describe what the option looks like. Does this assumption change other options in some way? Does it open new options?
Use Social Pressure for Breaking Working Agreements:
- Don’t use economic pressure, or status pressure!
- Write down the working agreements, post them on the wall and point to it when it is being broken (i.e. point to the agreement not the person)
- The leader or the team (not the person breaking the agreement) has to sign a song, tell a joke, do push-ups, do a “silly walk”, etc.
Remember Norm Kerth’s Retrospective Prime Directive:
Regardless of what we discover, we understand and truly believe that everyone did the best job they could, given what they knew at the time, their skills and abilities, the resources available, and the situation at hand.
At the end of a project everyone knows so much more. Naturally we will discover decisions and actions we wish we could do over. This is wisdom to be celebrated, not judgment used to embarrass.
“Change-up” your retrospectives, use at least 5 different techniques.
- for some great guidance and resources on running retrospecrives see Mark Levison’s blog post Agile Retrospectives.
- Also see the Retrospective Wiki
Teaching Agile Basics in 10 Minutes or Less
- Lyssa Adkins has a great example on You Tube here
Tribes (team building)
- “Will all members of my tribe who come join me”
- Can use non-work related questions as an ice-breaker for team members to get to know each other – create connections and a shared understanding.
Constellation (team building)
- make a statement, people stand closer or far away depending on how much they agree with the statement – how they feel
- Not for consensus, not a vote, not for making decisions – its to sample the grpup’s view, provide information to the team.
- Self-Awareness, Self Management + Group Awareness, Group Management
- Hold the Group’s Agenda (not your own)
- Honor the Wisdom of the Group
- Maintain Neutrality
- Stand in the Storm
- Uphold Agile Mindset and Practices
- Don’t Judge
- Stand by the Outliers
- Hold the Process, Articulate the Rules, Create a Sense of Safety.
- “Provide More Love in the Space”
Impact Feedback (vs Performance Feedbackl)
- Performance Feedback: based on mutually recognized expertise or authority
- Impact Feedback: based on being a human who was impacted
- Impact feedback can be used by anyone who has been impacted by someone else.
- Example: When you come in late to meetings, like today, I see the meeting being disrupted and needing to start over. For me, this is fatiguing and I’m not sure if I can count on you. I just don’t know when you’re going to be here and when you’re not.
- I statements
- mutual vulnerability
- provides an opening for a conversation
- may involve a request
Journey Lines Activity (team building)
- See Using Journey Lines for Retrospective for more detailed information.
Ask a Powerful Question
- Powerful Questions:
- are open-ended.
- are not asked with a “correct” answer in mind
- invite introspection
- may revel additional solutions
- almost always lead to greater creativity and insight
- Send a person in the direction of discovery not to a specific destination
- See The Coaches Powerful Questions for a PDF of Powerful Questions
- See the Coaching Agile Teams book for a list of Powerful Questions
Shu, Ha Ri
- Shu: Follow the rule
- Ha: Safely break the rule
- Ri: Be the rule
- See Shuhari and Martin Fowler’s Shuhari in Software Development for more information
Problem-Reacting vs Outcome-Creating
- Problem-Reacting – Reaction Focus – Make the anxiety go away
- React to reduce conflict
- Solve problems
- Make things go away
- Get back to normal
- Go from negative back to zero
- Outcome-Creating – Action Focus
- Create what matters most
- Get concrete results
- Bring things into being
- Go from zero to more positive
- Coordinating individuals and tasks
- Acting as the expert
- Being invested in specific outcomes
- Knowing the answer
- Coaching for collaboration
- Being a facilitator for the team
- Being invested in overall performance
- Asking the team for the answer
- Letting the team find their own way
Values Survey Module (VSM) – Categorizing Cultural Differences
- Often we are required to coach across cultures. This can be a real challenge, as different cultures have different values.
- The work of Geert and Gert Jan Hofstede breaks down cultural differences, and can help provide us with some awareness.
Dealing with (Team) Conflict
Conflict within teams is natural and needs to be worked trough, not suppressed. It is most important to take a systems view of conflict… look at the environment, processes and underlying causes. You need to stay out of the “he said, she said”, or “I’m right and you are wrong” sorts of discussions… they are nonconstructive and just make the situation worse.
Conflict challenges us to grow as people, to mature our emotional, social and systems intelligence.
- Assume that there is an underlying reason for the conflict, and resolving it is an opportunity for growth
- Focus on the team (or system) container within which work occurs
- The discussion moves to the systems level when love and trust is present.
- “Conflict is the result of an urge or need to change”. See conflict as a desire for change, not something to be ‘managed’ or tolerated
- The coach needs to act as a facilitator, rather than a mediator or tie-breaker:
- Don’t take sides
- Ensure all voices are heard
- Ensure the conversation is respectful – one of love and trust
- Don’t “triangulate” – don’t become the third person is a conflict, or become a middleman. Keep “monkey off your back” – don’t become the owner for someone else’s conflict.
Conflict and other stressful situations can be much more easily navigated when there is a base level of trust and love within the team. So its important to attend to the team’s positivity, and to build up the “emotional bank account” on an ongoing basis so the back account will be well-stocked when conflict arises.
Develop Conflict Protocols:
- Agreements make when we are cool and rational so we can handle the times when we are not
- Need the consent of the full team
- Leader takes facilitator/coach role in holding accountability to agreements
Help the system process the conflict using Deep Democracy and other practices.
- All the different voices (all the different perspectives and topics) need to be heard. Help the team see conflicting positions as important voices of that system.
- “No one had the right answer” – Nurture a healthy and genuine respect for different perspectives
- “Everyone is right” … but only partally
- Embodiment of the Buddhist “Right View”:
- effective self-organization requires all the information in the system (or as a physicist might say, the field) needs to be represented.
- everyone has a piece of the truth, a perspective that is important to understand.
- conflict is not something to be managed or merely tolerated; it is a manifestation of the system’s diversity (and therefore its intelligence) and is emblematic of a positive change urge within the system (of something trying to happen).
All Voices Heard Techniques (Deep Democracy Practices)
- See Deep Democracy for background information
- Roman Vote
- Someone makes a statement. On the count of 3, people hold their thumbs up, sideways, down. Invite people the people with thumbs down and sideways to talk.
- Consensus Check
- Someone makes a statement. On the count of 3, people hold up their fingers:
- 5 fingers: I love this idea I wish I had thought of it myself
- 4 fingers: I’m happy with this idea, and I’m glad we came up with it.
- 3 fingers: I can live with and support this idea (this is the definition of consensus)
- 2 fingers: I have reservations about this and would have trouble supporting it
- 1 finger: I have grave misgivings, I can neither live with nor support it
- Invite the 1 and 2 finger people to talk.
- Someone makes a statement. On the count of 3, people hold up their fingers:
- Consent Check
- “Does anyone object to <statement?”
- Use this when you are fairly certain the group is in agreement about the statement and/or the stakes are low
- Vote with Your Feet
- Make a statement, like “Did you get value from the sprint retrospective?” People stand on an imaginary line from 1-5 or (1-10) to show how true the statement is for them.
- Note that a variation of the “voting” techniques is to do them “blind”, so the team does not see what others are voting. This may produce more honest results, at the expense of the team not seeing their collective state.
- You can also write the votes or views on stickees first.
- Make space for unpopular or minority voices
- See also the use of Constellations
Use the Conflict Dynamics Model to process conflict
Crucial Confrontation & Difficult Conversations
- We make assumptions, don’t run with assumptions, do a reality check… find out what’s really going on!
- “So why did you do such and such?” vs “Tell me what happened?”
- Check your adrenaline… don’t let it get the better of you. Use neutral tone. The more you have a charged tone in your voice will create charged emotions in the other person, and maybe a counter attack
- Ask questions.
- Use “I felt”, “I got xxx” …. put the emotions on yourself, not on the other person.
- Understand the difference between assertive and aggressive communication. Be assertive, not aggressive. Don’t attack
- Don’t “should” on people. “Have you thought about…”, “I wonder if ….”. “I would appreciate it if…”
- Be prepared before for a crucial confrontation or difficult conversation.
- See the books: Crucial Conversations and Crucial Accountability (The latter used to be “Crucial Confrontations”, the new edition was renamed)
- The definitive work on Trust in an organization is Steven M. R. Covey’s (the son of Steven Covey of 7 Habits fame) The Speed of Trust. His work is very practical and directly applicable to building trust and effective high-performing teams. It should be in every Agile coaches toolkit.
- I have a full post on this topic at The Speed and Currency of Trust
- A great resource on the principle of Trust in corporations is the book The Speed of Trust by Stephen M. R. Covey (The son of the “7 Habits” Stephen Covey). The book builds a business case for Trust… High Trust organizations are simply faster and more effective. It also goes through in detail what it takes to build a High Trust organization.
- Soul Pancake has a great series of videos on “The Science of Happiness” (hint … express gratitude to others). Also check out A Pep Talk from Kid President to You
- the book: Co-Active Coaching
- the books: Crucial Conversations and Crucial Accountability (The latter used to be “Crucial Confrontations”, the new edition was renamed)
- the book: The Power of Appreciative Inquiry – A Practical Guide to Positive Change, and The Appreciative Inquiry Commons
- the book: Team Coaching with the Solution Circle
- the book: Software for Your Head – Core Protocols for Creating and Maintaining Shared Vision. See also The McCarthy Show and Live in Greatness.
- the book Commitment – A Novel About Managing Project Risk (Based on Lean principles)
- The S.C.A.R.F. Model – is a model of motivation that applyies insights from social cognitive neuroscience to enhance leadership effectiveness. SCARF identifies five key motivators:
- Status (BTW Saying “thank-you” or expressing gratitude is a simple, cheap and effective way of “giving status” to another person)
- Relatedness – The “joy of socialization”
- “Open Spaces” Technology a “self-organizing approach to workshops and conferences. See ACCCA 13 Open Spaces for a bit more information.
A Bibliography of Books of Interest
- The Checklist Manifesto Atul Gawande
- Better Atul Gawande
- Great Boss, Dead Boss Ray Immelman
- Lead With a Story Paul Smith
- The Art of Thinking Together William Isaacs
- Drive: The suprising truth about what motivates us, Daniel Pink
- Images of Organization Gareth Morgan
- Talk to Me Sue Johnston
- The Primes Chris McGoff
- How Google Tests Software Whittaker, Arbon & Carollo
- Managing Corporate Lifecycles Ichak Adizes
- The Culture Game Dan Mezick
- Do the Right Thing
- Changing Conversations in Organizations Patricia Shaw
- The Advantage Patrick Lencioni
- Conscious Capitalism: Liberating the Heroic Spirit of Business, Mackey & Sisodia
- Presence: An Exploration of Profound Change in People, Organizations, and Society, Peter Senge et. al.
- Perseverence Margaret Wheatley
- Flat Army: Creating a connected and engaged organization, Don Pontefract
- Lean Change: Evolving Change Management by Jason Little of LeanIntuit
- The Dance of Change: The challenges to sustaining momentum in a learning organization (A fifth discipline resource)
- Managing at the Speed of Change
- Agile Testing – book by Crispin & Gregory
- Impact Mapping
- Thinking Fast and Slow
- Spiral Dynamics – tool for understanding human development in both an individual and group level. See also: http://en.wikipedia.org/wiki/Spiral_Dynamics